About Edmunds & Associates
The goal as a software provider is to exceed customer expectations and ensure that all users are completely satisfied with their software experience.
“At Edmunds & Associates we are extraordinarily proud of our dynamic solutions and industry leading customer service. This being said, most clients believe that our strongest quality is the sense of community that we provide. Since day one, I have been focused and passionate about building strong relationships with each and every customer. With proper due diligence, we are confident that you’ll find our solutions as the right choice for your next generation software. If you would like to talk to me directly, just call and ask for Bob.”
– Bob Edmunds, CEO
Edmunds is a privately owned and debt-free corporation. Great pride is taken in offering a quality, fully integrated software solution at an affordable price to over 800 clients along the East Coast with annual operating budgets ranging from less than $850,000 to over $1,000,000,000.
An Edmunds solution offers you the definition of value, feature rich, and easy to use software with excellent customer service at a reasonable price. Our goal as a software provider is to exceed customer expectations and ensure that all users are completely satisfied with their software experience.
Working With Us
Our solution consultants will provide you and your staff with a comprehensive presentation of our software applications. The presentation can be scheduled as web or on-site demonstrations tailored to your interests and needs.
Proposal & Reference Review
Our customers are our best assets. We will provide you with a comprehensive list of comparable customers and a cost proposal for review.
Now that you have selected Edmunds as your next ERP provider, we get started by assigning a project manager and establishing your implementation goals.
Discovery & Pre-implementation
Our project manager will begin the process by developing a project management plan with your implementation team. We will discuss current business processes, review any future application requirements, and develop a comprehensive training strategy for your organization.
Implementation & Training
Our project managers employ their experience along with time tested methods to ensure a successful implementation. The project is monitored with progress reports delivered weekly.
Post Implementation Meeting
Another important phase of a successful project is a post implementation meeting. Our Customer Relations Director will meet with your team to assess the project and schedule any appropriate follow up activities.
Our 98% client retention rate is the result of our industry leading customer support. Whether you decide to call, email or live chat, we provide a quick response from a team of experts knowledgeable in local government requirements.
Support and Service
Support and service are critically important, and our 98% client retention rate is the industry’s highest. Over 75% of the operating budget and 60% of employees are dedicated to customer support and product development.
Continuous improvements are made to focus on specific customer needs. Upgrades and enhancements are always free and implemented at the client’s convenience. Along with annual upgrades and enhancements, Edmunds ensures that clients are compliant with all federal, state and local government statutes.