Utility and Electric Billing

Utility Billing is capable of handling any type of utility billing your locality provides. It is fully integrated with Finance, Work Orders, Inventory Control, and WIPP. All types of reads and meter reading devices are supported.

Take a Video Tour

Features

  • Powerful, built-in report writer
  • Multiple service type billing
  • Integrates with any meter reading device
  • Unlimited user defined rate codes
  • ACH payment file
  • Online payment options
  • ebill capability
  • Bills & reminder notices to owner and/or tenants
  • DL#, SS#, birthdate for tenant tracking
  • Multiple meter options (compound, deduct, irrigation, etc.)
  • Balance shows ALL municipal charges
  • Unlimited date stamped notes
  • Unlimited history
  • Payment window-centralized cashiering allows all types of payments to be taken in one window

  • Demand, net and reactive meter billing
  • Powerful, built-in report writer
  • Integrates with any meter reading device
  • Unlimited user defined rate codes
  • ACH payment file
  • Online payment options
  • ebill capability
  • Bills & reminder notices to owner and/or tenants
  • DL#, SS#, birthdate for tenant tracking
  • Balance shows ALL municipal charges
  • Unlimited date stamped notes
  • Unlimited history
  • Easy meter reading corrections
  • Centralized cashiering allows all types of payments to be taken in one window

  • Can be used to track customer complaints as well as meter installs, change outs and more
  • Automatically keeps unlimited work order history on utility accounts
  • User defined codes are defined billable or non-billable
  • Billable WO's can automatically attach a charge to a utility account
  • Utility billing can access WO's to update reads for accurate billing
  • Work orders can be generated from utility delinquent report
  • Robust work order management reporting
  • Can be used to track labor hours, materials used, equipment hours for job costing
  • Can auto create recurring WO's using user specified dates
  • Open work orders will be flagged in utility account maintenance and the payment window
  • Can enter unlimited number of notes to work order

  • User defined ID and descriptions
  • Unlimited locations
  • User defined reorder levels & quantities
  • Tracks inventory, on order, on hand, reserved and available
  • Tracks serialized, meter and hazardous items
  • Unlimited items notes and attachments
  • Meter items store all necessary meter information
  • System tracks quantities on hand in real time

  • Links from customer's website
  • "Lookup only" or "lookup & payment" modes
  • Account lookup - by name, by address, or by parcel ID
  • Accepts credit cards, debit cards, or echecks
  • Secured payments processed through FIS Global (a PCI compliant company)
  • Multiple periods of billing information including meter readings and usage
  • Minimum of three years of tax history
  • Automated upload of payments to MCSJ
  • Optional PIN number access for account privacy
  • Link to make payments from ebill notification

View the Whitepaper

Utility and Electric Billing

Utility Billing

Utility Billing is capable of handling any type of utility billing your locality provides. It is fully integrated with finance, work orders, inventory control, and WIPP. All types of reads and meter reading devices are supported. There are many bill layout options with bar coding, usage graphs, ebills, direct debit and online bill pay capabilities.. The system also stores payment history and meter readings for an unlimited number of years. All transactions for the account can be viewed and payments are posted in the payment window in real time. Upon verification, the receipts will be posted to revenue and the general ledger automatically.

Electric Billing

Electric Billing is fully integrated with finance, work orders, inventory control, and WIPP. Demand reads, reactive reads, and net metering functionality is fully supported and there are many bill layout options with bar coding, usage graphs, ebills, direct debit, and online bill pay capabilities. Every field in electric billing can be reported on, using a very powerful custom report writer that can be directly exported to excel. All transactions for the account can be viewed and payments are posted in the payment window in real time. Upon verification, the receipts will be posted to revenue and the general ledger automatically.

Work Orders

Customer work orders interface with utility billing, inventory control, and fixed asset tracking. Work Orders can be used to track customer complaints; meter installs and change outs, fixed assets, and inventory control. User defined work order codes define the services as billable or non-billable. Upon completion of the work order the software automatically updates meter reads, creates billing adjustments, users can also record interim reads, reset reads and final reads. Work orders can automatically be generated in the utility delinquent report and the meter read report. Use the work order management report to track habitual complainers, track employee efficiency or use it as a worksheet and schedule.

Online Payments (WIPP)

Web Inquiry and Payment Portal provides residents a means to view the transaction history against their account. Residents can have the ability to pay their account balances from a link on your website. This service is hosted by E&A but is accessible directly from your municipal website. Secured payments are processed through FIS Global (a PCI compliant vendor) and can be imported daily.

Want to learn More ?

We would be happy to schedule a live, customized demonstration to show you more and to answer any questions that you have.

Untitled Document