Resident Self-Service Portal is a web portal that allows residents to make requests or file complaints from the web. Easily receive and track resident activity with user- defined categories and customizable work flows. The resident has the ability to attach documentation or pictures and designate his or her contact preference, either by email or phone. At any point, the resident can go to the portal to check on the status of the case. The portal integrates with our Work Order application to automate and streamline processes. Once a ticket is received and completed, the resident will automatically get notification along with any other applicable parties. The Resident Self-Service Portal smoothly integrates with the My Town App allowing each resident the ability to stay on top of all town events and notifications.