MCSJ Customer Work Orders are completely integrated with MCSJ Inventory Control and MCSJ Utility Billing & Collections. When materials are used to complete a work order, they can be recorded in MCSJ Inventory Control and on-hand counts will be reduced. A history of work orders are recorded on each utility account for an unlimited number of years.
User defined work order codes define the service as billable or non-billable. If there are charges associated with the account, the account will be billed upon completion of the work order. There is no need to adjust final read charges on accounts. The system will automatically update MSCJ Utility Billing & Collections with the meter reading and meter reading charge directly when the work order is completed.
Use the work order management reports to track habitual offenders and employee efficiency. Reports can be printed and sorted in many different ways including by account, work order code, assigned to, inspected by, status, and date. Track labor, Equipment, and More Use MCSJ Customer Work Orders to track staff labor hours, materials used (with MCSJ Inventory Control), and equipment hours for job costing. There is also an unlimited notes field for each work order created.