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Web & Mobile Apps

A suite of cloud based modules allow the office to be “open” 24/7 and streamline operations. For example, customers can view and pay bills online, contractors can check permits, residents can log complaints and check statuses, and employees can view and request time off along with the ability to access other relevant employee information.

Employee Self-Service

ESS is a web based module that integrates with Payroll and Human Resources allowing an employee to perform a variety of tasks. Employees can access and reprint W-2’s as well as W-4’s along with check stubs for any period of time. They have the ability to view salary information, current withholdings, benefits, direct deposit, deductions, and year to date totals.   Employees can also view current leave balances along with ability to view scheduled or already taken time in a user friendly interface. The employee can request time off subject to departmental approval. Each employee manages their own password.

Web Inquiry & Payment Portal

The Web Inquiry and Payment Portal allows customers to pay municipal charges including tax and utility bills online. Payments can be made by credit card, e-Check, or debit card. A thirteen period account history is available. Specific account information is also available with the ability to reprint any bill desired. Secured payments are processed through FIS Global and are imported daily into the system. Associated convenience fees can be charged to the consumer or absorbed by the local government agency.

IVR Payments

IVR payments allow your customers to make payments over a telephone connection. Customers may pay by credit card, debit card or eCheck. Multiple languages are available.

Municipal Dashboard

The Municipal Dashboard integrates with finance and payroll providing user defined fiscal transparency and accountability with the ability to view online. This can contain summarized or detailed revenue and expense data per fund, CAFR or departments based on user preference. Information can be viewed in a chart, graph or table format as well as printed or exporting to Excel. User defined tabs can report on both financial as well as non-financial categories.

Permitting Self-Service

Permitting Self-Service allows contractors, homeowners, and inspectors access to a web portal that integrates directly into the system. It allows home owners and contractors to review permit statuses and inspections. It provides tools for inspectors in the field to view all current permit information, access inspection schedules, record inspection results, and issue violations.

Data Vault

Data Vault is an automated online backup service that automatically and securely transfers designated data to the cloud. In the event of data loss, the client or Edmunds can pull data from the cloud to quickly restore operations.

Meter Management App

Our Meter App will simplify meter management and installs right onto your smartphone and is available in both the App Store for iPhones and Google Play store for Androids. This App allow users to enter meter readings and view current reads. Allow personnel to replace meters and access work orders from their phone or wireless device.

 

Electronic Requisition App

Want to be able to approve requisitions from your phone or wireless device when out of the office? Now you can, without losing functionality. This application was designed to streamline the e-requisition process allowing the user to view open requisitions, recent requisitions, update their status, add comments, and approve or deny requests right from your phone. By enabling notifications, you will know immediately when there is a new requisition awaiting approval.

Vendor Self-Service

The Vendor Portal allows Vendors to login via the web and access their information. They can check PO statuses, update contact information, add & review attachments, attachments can be set as private or public, print 1099’s and more!

Resident Self-Service

Our Resident Self- Service puts the power in the hands of the resident.  With user defined categories and customizable workflows, easily receive and track resident requests and complaints. The portal integrates with our Work Order system to automate and streamline processes. Once a ticket is received and completed, the resident will get notification automatically along with any other applicable parties.