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Revenue Management

The Revenue Management applications consist of: tax billing and collection, utility billing and collection, accounts receivable and business licensing, permitting and code enforcement, work orders, inventory control, animal licensing and applicable web portals and mobile apps.

Utility Billing & Collections

The Utility Billing module is extremely customizable from multiple service types (water, sewer, electric, gas, waste water, etc.) to unlimited meters and billing rate codes per account. There are customizable bill print options allowing the user to choose from post cards, multiple stubs, single stub, or pressure seal bills. A final bill wizard provides a tool to easily create final bills and create a new account and close the old account. The meter reading exception report easily identifies missed or invalid readings that can easily be fixed. A custom report writer can be configured as desired and easily exported to Excel. There are several electronic billing and payment options including e-Bills, WIPP, and ACH. Cash receipting is fast and user friendly and integrates with the Finance module. Utility billing also integrates with Inventory and Work Orders. The utility billing module also supports all types of meter technology including demand meters, reactive meters, and net meters. All meter reading types are also supported such as touchpad, radio, or manual. There are an unlimited amount of notes or documents that can be attached to an account and the module provides the ability to track all municipal charges.

Tax Billing & Collections

The Tax module can bill county, local, school, and personal property tax. All rate codes are fully customizable and always compliant with statutes and regulations. There are customizable bill print options with electronic bill print options. The module can handle custom data imports from the county, state, or DMV records. A custom report writer can be configured as desired and easily exported to Excel. There are several electronic billing and payment options including e-Bills, WIPP, and ACH. Cash receipting is fast and user friendly and integrates with the Finance module. There are an unlimited amount of notes and documents that can be attached to an account and the module provides the ability to track all municipal charges.

Customer Work Orders

Work Orders can be issued against utility accounts, fixed assets, and user defined locations. Unlimited user defined codes can be billable or non-billable. Easily create schedules and recurring work orders within the system. Service codes can be created for many different activities such as meter change-outs, shut-offs, final bills, facility or vehicle maintenance, and any other organizational need. Work Order module integrates with Utility, RSS, Inventory, and Fixed Assets.

Inventory Control

Inventory Control module is used to track and store organizational items such as equipment, utility meters, office supplies, and vehicle supplies. It seamlessly integrates with Accounts Payable, Work Orders, Fixed Assets and Utility modules.

Permitting & Code Enforcement

Any type of user defined permit can be added within the system. There is no limitation to how many permit types can be created. Each permit can contain all relevant contractor information. Forms, contractor letters, and permits can be automatically generated. Any relevant documents, applications, project plans, or pictures can be attached to the permit. With the ability to store an unlimited number of fees, it is easy to bill and take payments. All associated project phases can be tracked, from plan review through final inspections. The system will easily store multiple types of certificate information and can be easily updated as necessary.

Accounts Receivable & Business Licensing

The application allows you to create and track invoices for any miscellaneous services that are provided. The fees can be a flat rate, revenue based, or unit based. Invoices can be generated on demand or created as recurring to streamline the process. The application allows for an unlimited license types which can be defined as a one time or recurring license. The renewal process is automated and includes renewal notices. All forms and licenses are PDFs allowing for easy customization.

Animal Licensing

Animal Licensing allows you to store information on a pet along with that owner’s information. Licenses can be one or three years with a customer defined fee structure. Automatic calculation of late fees upon renewals is also available. On demand license printing via PDF is painless and can be customized based on user configurations. All state mandated reporting is available and easy to generate.

Permitting Self-Service

Permitting Self-Service allows contractors, homeowners, and inspectors access to a web portal that integrates directly into the system. It allows home owners and contractors to review permit statuses and inspections. It provides tools for inspectors in the field to view all current permit information, access inspection schedules, record inspection results, and issue violations.

Web Inquiry & Payment Portal

The Web Inquiry and Payment Portal allows customers to pay municipal charges including tax and utility bills online. Payments can be made by credit card, e-Check, or debit card. A thirteen period account history is available. Specific account information is also available with the ability to reprint any bill desired. Secured payments are processed through FIS Global and are imported daily into the system. Associated convenience fees can be charged to the consumer or absorbed by the local government agency.

Resident Self-Service

Our Resident Self- Service puts the power in the hands of the resident.  With user defined categories and customizable workflows, easily receive and track resident requests and complaints. The portal integrates with our Work Order system to automate and streamline processes. Once a ticket is received and completed, the resident will get notification automatically along with any other applicable parties.